We care about making sure you feel comfortable. We know that many of our customers, employees, and partners travel for long periods of time for their jobs, and we want to provide a safe environment for them. That's why we've always done everything possible to make you feel safe. For example, we've implemented procedures that follow the World Travel & Tourism Council's Safe Travels protocols that help ensure your health and comfort while you're with us.
We care about you and are dedicated to your well-being
In this new world, it's imperative for all of us to take additional measures to stay healthy. That's why you can travel with us assured that we have put in place numerous new procedures to stay clean and disease-free. Our highest priority has always been, and always will be, the health and well-being of our guests and team members. In this COVID-19 era, we're doing everything we can to obey new regulations and keep up with the times. Here are some important new procedures that will help maintain our high standards--and provide peace of mind during travel.
Our group of expertly trained travel directors is ready to help you plan your perfect vacation!
All of our Travel Directors have been trained in new and enhanced hygiene and physical distancing protocols. They will work with a duty of care to monitor the hygiene etiquette of our guests, reacting when needed to ensure high standards are maintained. We'll also make sure that you know about any changes in protocol before your trip, and that you cooperate with them when they're on your trip. Our Travel Directors have preventative measures in place, which means that any unexpected issues that arise on your trip will be resolved quickly and efficiently.
We're with you from start to finish and provide a full team of support 24/7.
We want to make sure that you always feel comfortable and worry-free when you travel. That's why we have an operations team behind the scenes who communicate with your Travel Director and Driver 24/7, as well as a support team on call at all hours.
Strict Protocols on the Road
Safety is our number one priority, and we're committed to being the industry leader for modern travel. Our luxury transport fleet has always been kept in top shape and is routinely inspected by government officials. With COVID-19 taking its toll on many industries in the region, we've also taken additional measures to strengthen our safety standards in accordance with guidance from the World Health Organization (WHO) and applicable regulations from particular countries. Along with keeping surfaces clean and disinfected, all of our drivers are trained with the latest protocols and will help you follow hygiene practices recommended by WHO. Throughout your trip, feel free to use the hand sanitizer that's available or bring some with you to make you feel comfortable. Should an unanticipated situation arise, we'll have a supply of masks and gloves available for you - as well as antiviral sprays and wipes.
It's impossible to provide exceptional standards without trusted partners.
When partnering with hotels, restaurants, ground handlers, and event venues for our clients, we are very selective. We only work with establishments that we feel are up to our particular standards for healthiness and well-being. That's why we only partner with the highest quality businesses - because your guests deserve the best.
Smaller group sizes mean a more authentic, personal experience.
As you might have guessed, we love small groups. With our perfect-sized smaller groups on board, you'll have more room than you'll ever need to enjoy your vacation. In fact, we've designed luxury coaches with fewer seats to ensure that everyone has plenty of personal space. Smaller groups also mean shorter lines at hotels and attractions, so it's easier to maintain your comfort throughout the trip.
Personal Responsibility – COVID-19 Warning
To ensure your safety, we introduced these new hygiene protocols. People are susceptible to COVID-19, a contagious disease that can lead to severe illness and death due to the high risk of exposure in any public place where people are present. This includes closer proximity with new acquaintances as well as some already known close contacts. We ask that you please take personal responsibility for your well-being, especially if you have any underlying medical conditions. The risk of exposure starts before your vacation even begins -- by packing any personal protective equipment and sanitisers you need, creating physical space between yourself and anyone else wherever possible, embracing the necessary hygiene practises while on the beach and following our health instructions after arriving in resort destination. By choosing Insight Vacations for your next trip, we will assume responsibility for all risks involved with COVID-19 infection. Let's help keep each other safe and healthy!